Policies

Shipping 

• Our processing time before an order is shipped out will be within 24 hours, excluding public holidays!
• You will receive a confirmation email when your order is shipped.
• You can track orders using your order ID or tracking ID on our tracking page.

Delivery In : 7-8 working days

Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc).

We ship orders from Varanasi, Uttar Pradesh

 We ship all over India.

Return

• A product(s) can only be returned within a period of 10 days from the date of delivery.
• To initiate the return process, You can raise a return request from our website or contact us on + 917800030212. Our customer support Team will get back to you and may ask you for some information.

Note: As we do not have our own delivery service we rely on delivery partners  case of a return, the delivery partner additionally charges us for reverse pickup from the customer location. Therefore, we don’t refund the amount of delivery charges (Rs 90/-) once a customer returns the product.

Refunds

• If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
• The refund will be initiated to your bank account by 7 business days from the date of your order is returned (subject to passing the quality check) and will reflect in in your bank account within 7-10 business days.
• If an order cancelled before shipment, the refund will be initiated to your bank account and will reflect within 7 – 10 business days.
• For Cash On Delivery Payments, the refunds will done manually to the accounts details provided to us after  passing the quality check.
• TOGON may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles.

If more than 15 business days have passed since we’ve approved your return, please contact us at "+917800030212" or mail us at return@togon.in.